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Systems Navigation Coordinator

About Impact Justice

Impact Justice is a national innovation and research center advancing new ideas and solutions for justice reform. We work to dramatically reduce the massive number of youth and adults in our justice system, improve conditions and outcomes for those who are incarcerated, and provide meaningful opportunities for formerly incarcerated people to rejoin their communities.

Please see our website at https://impactjustice.org/ for more information.

About the Homecoming Project

Impact Justice developed the Homecoming Project to address the critical issue of reentry and avert the pitfalls of existing interventions. The Homecoming Project is a reentry housing service. This project is focused on Alameda County and utilizes untapped living spaces available in the community while freeing up desperately needed space in shelters and traditional transitional housing programs.The Homecoming Project leverages the private market and existing living spaces by funding rent for up to six months for participants returning home after a period of incarceration. The Homecoming project screens potential participants, identifies/recruits hosts, matches community hosts with participants, assesses participants’ needs, and provides them with wrap-around services to facilitate their health, well-being, and stability.

The Job/Summary Position Description 

The reentry population’s current challenge of re-establishing economic security and achieving financial stability can be addressed with education, financial planning, and required assignments in the Homecoming’s Individual Reentry Plan. The Systems Navigation Coordinator will review the reentry plans to ensure the individualized services are available and being provided to each participant.

The Systems Navigation Coordinator position will be responsible for recruiting, outreaching, and maintaining the community and systems-based relationships while assisting participants with finding and obtaining the resources that have been identified as critical needs in the Individual Reentry Plan. The position requires ongoing efforts in building sustainable partnerships among reentry service organizations, and ensure that participants receive high-quality services from established organizations grounded in the local community.

The Systems Navigation Coordinator supports The Homecoming Project to customize referrals, services, and reentry approaches based on individual – rather than organizational – needs.  They will prioritize providing up-to-date information to participants and assist in training participants with smartphone apps navigation, support services and government systems.

This position will report to the Program Manager and will collaborate closely with the Homecoming Project team.

Responsibilities
  • Builds partnerships with service providers that will support Homecoming participants throughout their reentry process
  • Identifies and coordinates participation in community events, workshops and other host recruitment venues
  • Collaborates with Homecoming team to identify funding sources
  • Manages the databases of contacts for all related activities and thinks creatively about how best to reach the communities that can support the project’s objectives
  • Reviews intake needs assessment forms to identify referrals and resources to all applicants, whether entering the program or not
  • Manage correspondence with applicants and active participants
  • Record referrals and recommendations made in progress notes/case management system
  • Coordination of services for program participants to ensure that participants are receiving essential services to increase housing outcomes
  • Attend partner meetings with stakeholders and CBO’s to coordinate services and ensure quality services/resources are made available for participants
Required Qualifications

The Systems Navigation Coordinator should have at least 3 years work experience in case management, care coordination, and in making referrals to clients in the reentry population.

  • An orientation in the ethos of social justice, racial justice, community, and mutuality
  • Excellent verbal and written communication skills
  • Professional experience in the human services, social work, psychology or related field and demonstrated experience in rental housing programs for formerly incarcerated populations
  • Public Speaking Skills
  • Excellent computer skills, ability to use Microsoft Office Suite, Google G-Suite and learn other information database systems quickly
  • Valid Driver’s License with a clean and reliable vehicle, with current registration and proof of insurance, and must meet the terms of IJ’s vehicle use policy
  • Highly developed interpersonal skills with good relationship-building techniques
  • Adept at time management and highly organized with a proven ability to meet deadlines
  • Proficient networking skills with an ability to maintain established relationships
  • Orientation and belief that criminal justice involvement should not be an impediment to employment, career and personal growth opportunities
Preferred Qualifications 
  • Ability to draft and implement creative sourcing strategies for systems, services, and social networks
  • Proactive and independent with the ability to take initiative
  • Experienced with non-profit fundraising and identifying new sources of funding
  • A comprehensive understanding of the reentry transitional process, including obstacles and barriers that formerly incarcerated people must go through when first released
  • Personal experience within the system including formerly incarcerated or has loved ones who are system-impacted
  • Experience working in or with the criminal legal system
  • High level of critical/analytical/interpretive thinking and problem-solving skills

Travel: Will require travel within Alameda County, California

Location: Oakland, CA

Work schedule:  Full time, at 40-hrs per week

Compensation and Benefits
  • $48,000-$52,000
  • Competitive salary commensurate with experience
  • Generous benefits package, including medical, dental, FSA plans, and 401k
  • Generous vacation and wellness leave
  • Flexible work environment
To Apply

To apply, please submit your resume and instead of writing a traditional cover letter, answer the following five questions to help explain your qualifications and interest in the position:

  • Why do you want to work for Impact Justice’s Homecoming Project? (100 word limit)
  • What makes you a great fit for this job? (This is a chance to sell yourself for the position) (100 word limit)
  • Provide an example of when you’ve achieved success utilizing creative relationship-building strategies to fill a role(s). (150 word limit)
  • List the top qualification(s) listed above that you feel you meet, with a VERY brief explanation or further detail (1 sentence or less!) where helpful.

Please send the required materials to HomecomingRecruitment@impactjustice.org. Please have the subject line of the email read “[Your Last Name], [Your First Name] Application for Systems Navigation Coordinator.” Application deadline is Friday, 11/15/19. The anticipated start date for the position is Monday, 12/2/19.

Equal Opportunity Employment

Impact Justice provides equal employment opportunities to all applicants without regard to race/ethnicity, color, sexual orientation, gender identity, gender expression, religion, national origin, age, criminal history, or disability. We work closely with communities of color, the lesbian, gay, bisexual, questioning, gender nonconforming, and transgender communities, the formerly incarcerated, and former foster youth. Those with lived experience in these communities are strongly encouraged to apply.