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Senior Program Manager for Training and Technical Assistance, Restorative Justice Project

Full-Time Position in Oakland, CA or Washington, DC

Impact Justice is growing and focusing on building the team we need to support the incredible work we do! After starting in 2015, we now have a staff of 75 and anticipate more growth in the future.  We’re looking to expand our team – who make everything we accomplish at Impact Justice possible – and we’re looking to hire folks who are experts in Getting It Done!

Who We Are

Impact Justice dares to dream of a humane and restorative approach to justice in the United States. Through innovation, research, policy, and advocacy, we are forging a new path to a justice system that is fair to all of us. Overall, we all work to reduce the number of people (adults and youth) entangled in the criminal justice system, to improve conditions and outcomes for those who are currently incarcerated, and to provide opportunities to those who are rejoining communities. We employ a national team of advocates, researchers, monitors, practitioners, and experts united by this vision.  We work closely with communities of color, the lesbian, gay, bisexual, questioning, gender nonconforming, and transgender communities, and  formerly incarcerated people, and we are continually looking to welcome more people with lived experience into our teams.  A majority of individuals on our executive team identify as BIPOC and/or LGBTQ.  We’re committed to living our values and to creating the kinds of equitable and inclusive team environments internally that we fight to help create in our broader communities. Check us out at

The Restorative Justice Project at Impact Justice works to support communities to meet the needs of people harmed, while reducing incarceration, recidivism, racial and ethnic disparities, and related social and fiscal costs of criminal legal system involvement. We provide training and technical assistance (TTA) to communities in counties across the nation to implement pre-charge restorative justice diversion programs that serve as community-based solutions to youth and young adult incarceration. By supporting a growing cohort of national restorative justice diversion sites, our team also creates spaces for connection, shared learning, and joy for our many community and system partners. Outside of our direct site TTA, our project develops and shares a variety of tools and resources that support the spread of restorative justice philosophy and diversion efforts to enhance the broader movement toward a restorative justice ecosystem. We are a vibrant and diverse team of experienced restorative justice facilitators and criminal legal system change-makers committed to building pathways toward healing, safety, and wellbeing for communities across the country, especially communities of color disproportionately impacted by the criminal legal system.

Who You Are

  • An experienced project manager. You are detail-oriented with a demonstrated track record of getting work completed in a timely and efficient manner. You have strong follow-through, can delegate tasks, and facilitate deadline-driven workflows across a multi-sector team. You have a positive, solutions-oriented approach to problem solving and have a high level of critical/analytical/interpretive thinking and problem-solving skills. You have strong time management skills with the ability to manage and prioritize many tasks across multiple projects.
  • A strong communicator. You have strong listening and verbal/written communication skills, including but not limited to sending clear and prompt emails, memos, and leading conference calls and meetings for diverse audiences. You are able to maintain a restorative justice orientation in relationship to staff, partners, and tone of correspondence and content produced
  • A relationship builder. You are great at building relationships with diverse groups of people, including communities impacted by harm, people impacted by the criminal legal system, and criminal legal system representatives. You have relational and emotional intelligence.
  • A team player. You have strong interpersonal skills and love playing a role in a dynamic, growing team. You enjoy having fun with a team and learning about each team member’s unique skills, strengths, and interests, with a commitment to nourishing a team culture that allows everyone to thrive.
  • Guided by a liberation framework. You are committed to ending the criminalization of people of color, poor people, and other marginalized groups. You are also dedicated to engaging in this work as part of the larger movement to end the reliance on police, prosecutors, incarceration, and other punitive and racist systems.
  • Flexible and adaptive. You’re a self-starter who thrives in a changing, dynamic environment, with immediate and unexpected deadlines. You can juggle multiple projects and can work independently while understanding the necessity for communicating and coordinating work efforts with a team.
  • Innovative. You can work independently to create structure and systems for a new project. You will see gaps in our training, technical assistance, and materials and can work with the team to envision how to fill those gaps. You can roll with the punches of working in a new site with multiple stakeholders. You are able to manage competing interests and facilitate getting everyone in alignment in order to implement a successful restorative justice diversion program.
  • Self-reflective. Restorative justice is about coming home to ourselves. As such, you are someone who has low ego, is willing to grow, and is willing to give and receive feedback.

Big Pluses: 

  • Experience with restorative justice
  • Experience in or knowledge of the juvenile and/or adult criminal legal system, particularly focused on prosecution
  • Experience with providing training and technical assistance
  • Tech savviness; Comfortable with Google Suite, Microsoft Office Suite, and Asana
  • Methodical, efficient, and able to synthesize and organize disparate information clearly
  • Personal experience within the system including being formerly incarcerated, a former foster youth, or having loved ones who are systems-impacted
  • Master’s Degree and/or over six years relevant experience including at least three years of project/program management experience and a developed, specialized expertise

That said, we know there are great candidates who may not think they fit into what we’ve described above or who have important skills we haven’t thought of. If that is you, don’t hesitate to apply and tell us about yourself!  And if your knowledge comes from your having had (or having had a loved one) experience with criminal legal system involvement, we are particularly excited to hear from you.

What You Will Do

As the Senior Program Manager for Training and Technical Assistance, you will support the cultivation of the RJD national cohort and manage our internal site teams, who provide training and technical assistance to develop and sustain restorative justice diversion programs. This involves looking across the national cohort to identify critical issues and/or opportunities and strategically allocating time and resources to help advance the development and growth of RJD programs and partners. It will also involve regularly assessing RJP team capacity and managing responsible and strategic cohort growth. You will report to the Director of the Restorative Justice Project.

Your core responsibilities will include:

  1. Training and technical assistance oversight – In alignment with our values, you will guide our RJP team to provide effective and efficient training and technical assistance to each of our restorative justice diversion sites. This means, ensuring that our team is building and managing necessary partner relationships, progressing through the phases of RJD program implementation in each of our sites across the country. You will be supporting the management of multiple work streams simultaneously, and assessing when it may be necessary to pivot, push, or discontinue our TTA role. When necessary, you will analyze TTA processes to improve quality, productivity, efficiency, and outcomes.
  2. Collaborating and problem solving – Relationships are the foundation to both leading within the organization and implementing successful diversion programs in the world. Within all relationships exist challenges and opportunities. As needed, you will provide additional support to site teams working to address challenges in program development and implementation. To effectively navigate challenges in program implementation, you will be skilled in building trust, assessing needs, identifying helpful collaborators, and prepared to support high-stakes discussions, particularly between community members and legal system agencies. This may require the fluidity to shift conversations away from punishment and toward restoration, navigate specific jurisdictional requirements and processes, as well as focusing conversations on goals, agreements, and outcomes.
  3. Data and performance management –You will oversee outcomes of both our own training and technical assistance as well as the outcomes of the programs themselves to ensure quantitative and qualitative data is readily available to inform decisions, guide best practices and encourage iterative refinement. This includes ensuring data collection and analysis is effectively integrated into each phase of the TTA process.
  4. Facilitating cohort community – You will help to identify opportunities to strengthen relationships between and across RJD site partners including organizing shared learning opportunities, identifying opportunities to elevate RJD cohort member expertise and experience within and outside of the cohort, and building out strategies to engage the cohort as a whole.
  5. Team supervisionYou, along with the co-director, will be responsible for supervising site team leaders. This includes regularly checking in on site progress as well as individual and team performance.


The anticipated start date for this position is January 17, 2022. The position will be paid $95,000 – $105,000.  The benefits that come with working at Impact Justice include medical, dental, and FSA plans, significant vacation and wellness leave, and immediate vesting in our 401K with a generous match.  This is a full-time, salaried position,  located in either our Washington DC or Oakland CA office. Our team is committed to finding the right person for this very important role. The interview process will begin with  a phone screen to get to know a little about the applicant and make sure we are able to answer any immediate questions about the role. After screening, there will be at least 2 rounds of interviews with various members of the Impact Justice team. We hope to make an offer in late January 2022.

COVID-19 Vaccinations is a condition of employment for all employees (office-based and remote). We are not considering remote staff for this position and we anticipate a phased-in return to office beginning January 2022. IJ will offer a hybrid schedule (i.e. some regular telework a few days a week) even after the return to office.

If this all sounds like a good fit for you, please send your resume and your answers to the following questions:

  1. Why do you want to work for Impact Justice’s Restorative Justice Project?
  2. What about your professional, educational, and/or lived experience makes you a great fit for this job?
  3. Tell us about your approach to providing training and technical assistance to an external partner.
  4. Tell us about no more than three “Big Pluses” listed above that describe you, with a VERY brief explanation or further detail where helpful.
  5. Indicate when you would be available to start in Washington D.C. or Oakland, CA if you got the job.

You can send these to Please have the subject line of the email read “[Your Last Name], [Your First Name] Application for Senior Program Manager, RJP.

We plan on making decisions on a rolling basis, so the earlier you apply the better.

Note that we are committed to workplace diversity and providing equal employment opportunities.  Please also note that we are going to be especially excited about candidates who understand the unique nature of a mission-driven organization, have direct experience with the criminal legal or juvenile justice legal systems, and have a good sense of humor about themselves and the complexities of collaborating with team members in remote locations.