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Office Operations Coordinator 

(Full-Time Position in Washington, DC)

Who We Are

Impact Justice advances safety, justice, and opportunity through boundary-breaking work that honors and empowers people and is changing expectations about what we can accomplish together. We imagine, build, and scale innovations, leverage research and other knowledge to connect the desire for change with informed action, and work to shift the narrative so that decision-makers and the public understand what’s at stake and what’s possible. 

Specifically, we work to reduce the number of people caught up in harmful legal systems by creating alternatives that are responsive, restorative, fair, and effective; to improve living conditions and life outcomes and safeguard fundamental human rights for the millions of people still subject to mass incarceration; and to expand opportunities for formerly incarcerated and other system-involved people to heal, fully participate in community life, and reach their potential. We operate from the understanding that the struggle for justice takes place in a context of historic, systemic, and pervasive racism.

We are a diverse and allied staff of reformers, transformers, abolitionists, and dreamers who bring a wide range of knowledge, skill, and life experience to the challenging work we undertake together. We’re committed to living our values and to creating the kinds of equitable and inclusive team environments internally that we fight to help create in our broader communities. This includes providing opportunities to all job applicants without regard to race, color, religion, sex, gender identity, national origin, age, criminal history, disability, or genetics. The organization strongly encourages people of color, individuals who identify as part of the lesbian, gay, bisexual, transgender, and/or queer communities, and individuals impacted by the legal system to join the team. A majority of individuals on our current executive team identify as BIPOC and/or LGBTQ. We are committed to workplace diversity and providing equal employment opportunities. 

Who You Are

You haven’t met a problem you can’t solve, and you love diving in and figuring out options for how to make things better. You get excited about organization, details, and the behind-the-scenes logistics that enable the magic. You can juggle multiple balls without stuff dropping, maximize efficiency without sacrificing quality, and are great at planning. You can anticipate problems or decision-points and elevate those rather than waiting to be told or asked, and you aren’t comfortable letting even small errors slide. You’re comfortable working with multiple different leaders on various projects and are at ease being flexible and adaptable. You have a customer-service orientation, naturally empathize with colleagues to understand and anticipate where there are things you can, and don’t tend to get impatient or flustered easily. 

That said, we know there are great candidates who may not think they fit into what we’ve described above or who have important skills we haven’t thought of. If that is you, don’t hesitate to apply and tell us about yourself! And if you’re a formerly incarcerated individual, someone who has a family member who is or has been incarcerated, or otherwise have direct experience with the criminal legal or juvenile legal systems, we will be particularly excited to hear from you. 

What You Will Do 

The anticipated start date for this position is in February 2023. You’ll support administrative function across the organization and in our Washington, DC office, and your core responsibilities will be:

  1. DC Office Administration and Organization-Wide Operations SupportYou will be responsible for making sure the DC office space is functional. This means ensuring all systems are working effectively (mail, internet, phones, audio/visual, etc.), and that staff have the supplies they need when they need them (eliminating preventable delays and minimizing unplannable ones). You will be a regular presence onsite to welcome daily visitors, liaise with external vendors, and handle administrative tasks for smooth office function. You will plan and coordinate onsite events and DC office staff gatherings. You will also support our ongoing shift to a hybrid workplace including the implementation of COVID-19 protocols. Working closely with the Oakland operations staff, you’ll also support the function of organization-wide systems, processes, and tools – such as ensuring new DC staff have the equipment and licenses they need during onboarding, or supporting a new technology system implementation. (Estimated to be 70%)
  2. Program Directors Support– You will provide administrative assistance to program directors in the DC office leading the Restorative Justice Project and the Prison Rape Elimination Act (PREA) Resource Center, and to other leadership as necessary. This may include managing calendars, arranging for travel, drafting communications, preparing and producing online or written materials, supporting expense processing, recordkeeping, administering department or program processes (e.g., processing training candidate applications), assisting with event planning logistics, preparing agendas, taking notes, and following up on action items, and other duties as assigned. (Estimated to be 30%)


  • High school graduate/GED and three years of either educational or work experience which has developed strong writing, organization, and communication skills. Ideal candidates will have a demonstrated work history with progressive responsibility in tasks related to the job functions and some familiarity with the criminal justice system. 
  • Organization skills: the successful candidate must be highly organized and have excellent attention to detail and thoroughness in completing tasks and the capacity to monitor and check work to ensure accuracy; as well as the ability to complete a variety of tasks in a timely and efficient manner, managing multiple priorities to meet deadlines.
  • Communication skills: the successful candidate will have the ability to communicate verbally and in writing in a clear, concise, and well-organized manner.
  • Strong computer skills and internet literacy: the successful candidate will have an aptitude for learning new technologies and/or computer systems.
  • Proficiency in Google docs and Office Suite (e.g. Word, Excel, etc.)


The starting salary for this position is $55,000. The benefits that come with working at Impact Justice include medical, dental, and FSA plans, significant vacation and wellness leave, and immediate vesting in our 401K with a generous match. This is a full-time, non-exempt, salaried position. This candidate must be in our Washington, DC office, and will be regularly required to be onsite 5 days per week, with periodic deviations approved by your direct supervisor. We are not considering remote staff for this position. 

If this all sounds like a good fit for you, please send your resume and a brief email or letter explaining why you are particularly interested in the role and why we should be particularly interested in you! You can send this to Please have the subject line of the email read “[Your Last Name], [Your First Name] Application for Office Operations Coordinator.  

We plan on making decisions on a rolling basis, so the earlier you apply the better. The rolling application deadline is February 6, 2023. 

Only applicants selected for an interview will be contacted within the weeks following the application deadline. 

Hiring Process

Elements of the Impact Justice hiring process may include phone screen interviews, candidate exercises (written or presentations), Zoom interviews, in-person interviews, and reference checks. Candidates are welcome to ask for alternative arrangements in the process if needed (for example, conducting an interview via phone rather than Zoom), Impact Justice will do our best to accommodate reasonable requests. Please communicate any alternative arrangements requested via the hiring email listed above.